Can't cancel a pending payment - so frustrating.

[DavyNix]

Ebay Emailed to notify me that a sellers account had been compromised. Ebay told me to cancel the [pending] payment through paypay.

There is no cancel option in Paypal for this transaction. Paypal tells me to contact the seller (compromised) or Ebay!

Ebay have said I will need to call PP but the waiting time on-hold is unacceptable.

PP resolution centre offers absolutely NO options for fixing this issue. So frustrating. 

[kernowlass · Accepted solution]

@DavyNix

If its marked as pending / unclaimed then there is only a cancel option if that email address does not exist.

If it exists but is not linked to a paypal account then it will show as unclaimed but without a cancel option.

In that scenario the pending status 'times out' at 30 days post payment.

They allow 30 days in case its a genuine seller trying to 'claim' that payment.

Keep an eye on it and if its claimed (unlikely) you can open a dispute.

[DavyNix]

Thanks for the reply.  I used a credit card for this transaction but if I had chosen to use my "PayPal" balance would it have frozen that amount in my funds for £30 days?  Needs to be a better resolution process between a merchant - PayPal - buyer in my opinion.  Certainly needs to be more information.  Thanks or your input, it's much appreciated!

[kernowlass]

@DavyNix

Yes it would have frozen your balance for 30 days because it was not a dispute was it.

The 30 days gives a seller time to verify his email address etc and claim the payment which buyers often want as they want the sale to go through.