Asking for Refund purchase without having a paypal account

[KricoAmad]

Can anyone help me?

I made a purchase on a website called Bonanza.com on 12/12/15. The seller only accepted payments through paypal, but I did not have paypal account at that time and I was not interested in having one. So I used the quest payment which allowed me to use paypal to pay without having an account. The website claimed that they would contact the seller to conform my purchase, but it has been over a week, and the seller is yet to conform my purchase. I had sent mutiple emails to the seller hoping he would respond but I had no success. I made a paypal account to try and see if my transaction was there but it said I had made no purchases via paypal, even though my paypal account is linked to my bank account, and my bank account has conformed I made my payment via paypal. I have the receipt paypal emailed me, but I have no way of contacting my seller for a refund and paypal has no history of my transaction on my account, How do I get a refund?

[kernowlass · Accepted solution]

@KricoAmad

Paypal would have no history of that payment if you made the paypal account AFTER you had made that transaction.

You can still open a dispute for non receipt of item but you need to contact customer services, state you paid as a guest buyer and they will open one for you.

Any refunds will go back to the card you used to pay with AND NOT your paypal balance / account.

You did not need to open a paypal account.

Customer services.

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

OR

have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.