Canceled payment not showing up on my account balance

royaboggs
New Community Member

Hello,

 

Thank you for taking your time to help.  I purchased what I thought was a guitar pedal from ebay.  Seller contacted me immediately through email, confirming that I instead bought what was an upgrade service to add parts to a guitar pedal.  He asked if that was what I intended.  I replied immediately informing the seller that I indeed made the purchase an error.  Seller canceled the payment. Now when I check my payment history in paypal it says "Add funds from bank account" and the amount of 38.00 dollars appears.  then above that it says payment to "seller" "canceled"  -38.00

 

problem is I don't have the money in my bank account or in my paypal account!  what is going on?!

 

thanks again for your help

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.