Do you Create Invoices with PayPal? We want to hear from you!

[PayPal_Dinesh]

Have you used PayPal to create and send invoices or make payments on invoices sent to you?

If so, please reply to this topic to send us your thoughts on new features or improvements that you or your customers would like to see.

Do you have a question about invoice creation or payment?

Please first search this discussion board (Receiving Money) to see if your question has already been previously posted. If you post your question as a new topic, be sure to tag it with appropriate keywords like “Send Invoice”, “invoice payment” etc. as the case may be.

Thank you,

The PayPal Invoicing team

[Tmayo]

Sorry, That is not the page I see.  It only allows the payer to login or create an account.

Also, if there is a limit to how much can be paid, what is it?  That is the kind of information that would be helpful.

[PayPal_Dinesh]

@AtlantaCubicles

I'm assuming that you invoice her with Request Money or PayPal Invoice. The simple answer to your question is yes-they can pay you with a Visa card online without creating an account, BUT for risk & fraud protection purposes, PayPal limits the amount that she may be able to pay without opening an account. The exact amount depends on several variables local to the transaction, so it may or may not go through.

From my knowledge and experience, I would recommend that she opens an account - she can do that inline while attempting to pay for the invoice. It would potentially save you and her some hassle.

[joutdoor]

Yes, I really like the invoicing feature!  However, I recently lost a sale because when the customer clicked the link in the email to pay the invoice (he does not have a Paypal account), he was directed to a page that said Total with Shipping, but the amount was the Subtotal (without shipping that was reflected in the emailed invoice).  I emailed him back and told him that my copy of the invoice, just like his, did have the shipping amount and that once he hit the Pay Now button, it would probably redirect him to a page that included the shipping amount in the total.  He emailed back saying that he felt it was not good business practices to have the invoice amount different from the amount on that first page and would not complete the transaction until it was rectified.  I guess my question is:  what is the customer who is paying an invoice seeing (I have never received a Paypal invoice)?  Did the Total with Shipping amount on the page before hitting "Pay Now" not reflect the true Total with Shipping, and why?  I'm not upset; this person had been a difficult customer from the beginning; I just wanted to know for future reference.

[PayPal_Dinesh]

@joutdoor

Sorry to hear of your bad experience.

The good news is that we are in the process of rolling out a new and improved version of the Invoicing tool, and this version will allow you to do two things that you've touched upon:

1) Enter shipping costs on the invoice form

2) View the invoice exactly as your customer will see it

We are in the process of throttling up availability of the new Invoicing tool,so you should see the changes sometime soon,

Dinesh.

[Overit]

 Yes and it seems to be a waist of time. 

[tictactogs]

I send invoices through PayPal quite a bit.  The one think I would like to see is a detailed payment notification.  I itemize on the invoice, but when I get the notification email, it just has the total amount received.  Then I have to log into my PP acct. and see what items they orderd.  It would be very helpful to have it in the email 🙂

[revgarner]

Yes, I love the feature. I would, however, like to be able to chose which of my email addresses is used on the invoice. I have targeted email addresses depending on the service or product. My "primary" email address does not always match the domain which the customer identifies with product/service.

[okananter]

Yes I do but I have a hard time sending those invoices. I sent two invoices today and my customers are not getting them. What is wrong. I need help please.

[moderncat]

I send a lot of invoices for both good and services and the new format doesn't seem to allow you to specify goods vs. services. This was a very important feature. Now when I send invoices for services, they are showing up in the MultiOrder shipping tool, which is very inconvenient. Can this be fixed?

[nkamil]

Just started another topic on this issue before I saw this thread (I also sent in an email) but there is a bug in how the new invoicing features (which I like) display the due date.

The customer who receives an invoice summary via email includes a "Date payment is due" value.

This is not showing the correct date. I sent an invoice with a due date of 3/17/2011 but the summary displayed 2/6/2011 which was the date it was sent.

Here's what they received:

Summary of this invoice
Sent to #################
Sent from ###############

Invoice number 20110417B
Date payment is due 2/6/2011
Amount $973.56 USD

If they click on the link for the invoice details it shows them the correct due date but what is displayed in the summary is not correct.

This is causing major confusion as the invoice looks as if it is due upon receipt when it is not. If you need any additional information, just let me know.

Please let me know as soon as this issue is fixed.

Thanks.