Webhook event is not firing if the cancellation is initiated by the merchant
luomei
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Oct-29-2024
11:41 AM
I've noticed that the subscription cancellation webhook not firing if it is initiated by the merchant. The last time I saw it's working is on 10/14/2024.
If the cancellation is initiated by the subscriber, the webhook is working fine.
Does anyone else have the same issue?
Paypal support, could you please fix the issue?
thank you,
Labels:
- Labels:
-
Recurring Payments
1 REPLY 1
mucabrasil
Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nov-07-2024
06:08 PM
I'm having a similar issue, I'm receiving only the events:
CHECKOUT.ORDER.APPROVED and
PAYMENT.AUTHORIZATION.CREATED
When I accept the capture, void or refund it on the panel, there is no more events.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- NOT ENABLED TO VAULT PAYMENT SOURCE in Sandbox Environment
- Help with error saying API call is initiated is not allowed to vault the given source. in REST APIs
- "issue": "NOT_ENABLED_TO_VAULT_PAYMENT_SOURCE" in REST APIs
- This merchant account is not permitted to create Merchant Initiated Billing Agreement in PayPal Payments Standard