Authorization error with status code Forbidden

[valgensys]

I need to send Payout payments from my REST API app. My PayPal account is based in Australia.

When I send Payouts via sandbox everything works fine but when I use live mode I get the error as shown in the below examples. For all of them the StatusCode is "Forbidden"

Examples:

{"name":"AUTHORIZATION_ERROR", "debug_id":"22e8236d197aa"," message":"Authorization error occurred.","information_link": "https://developer.paypal.com/ docs/api/payments.payouts- batch/#errors"}

{"name":"AUTHORIZATION_ERROR", "debug_id":"b5b24e2a99cee"," message":"Authorization error occurred.","information_link": "https://developer.paypal.com/ docs/api/payments.payouts- batch/#errors"}

{"name":"AUTHORIZATION_ERROR","debug_id":"92428cd48adcb","message":"Authorization error occurred.","information_link": "https://developer.paypal.com/docs/api/payments.payouts-batch/#errors"}

So far this is what I've done to try to solve this issue:

• I've contacted https://www.paypal-techsupport.com and they replied:
  • Please refer to this link on how to enable payout for your account: https://developer.paypal.com/docs/integration/direct/payouts/
  • I've followed the above link where it says: "Merchants in other countries must contact their account manager or customer service (https://www.paypal.com/au/selfhelp/home) to enable Payouts in the live environment."
• I've contacted the customer service at https://www.paypal.com/au/selfhelp/home and they enabled the Mass Payment but with no benefit to my API issue and after 1 week of back and forth they replied:
  • "If the merchant has already met the Mass Payment requirements and it’s enabled, they’ll need to submit a ticket to MTS."
• I've guessed that MTS is this site so I'm here to ask you PLEASE HELP!!

[MTS_Ciaran · Accepted solution]

I can see MassPay/Payouts is enabled on your account but your account is not verified so it won't work. Get yourself verified and you should be good to go. There's an FAQ article on getting verified that will guide you HERE

[valgensys]

Thank you, it worked straight away!