New to the community? Welcome! Please read our Community Rules and Guidelines
I'm trying to setup (extend) a travel notice and I went through the Messaging Center to ask them to do this. They told me to call in. So I been trying to call in 3 days now and I can't get a person on the phone.
When I call in this is what I hear:
Thanks for calling the PP business debit master card line
This call including conversations between you and any other person may be recorded or monitored for quality assurance
We are currently experiencing extended wait times and as a result customer service representatives may not be available for service
You may receive faster service by visiting our help center and sending us a message
OK that's fine but I was just in the messaging center and you told me to call in to talk to a person.
After I step through the automated phone menu to talk to an agent it plays this message:
We can’t support your inquiry over the phone at this time
Please visit the help center and send us a message and we’ll respond to your question
OK So I go back to the Message Center and let them know. They give me another number and I've tried that. Same thing.
Then they've told me to pick different menu options like "debit card" instead of "travel notice". Same thing. It keeps disconnecting the call.
What am I supposed to do? I'm stuck in another country and I can't use my debit card. I called ahead of time a month ago to set up a travel notice and they said let us know if you need to extend another month. Well I do.
Can someone help me out please?
PS The Message Center is broken on iOS devices
Here is the cookie cutter message I received at the top of the message: