Paypal balance gone

[kartikchauhan]

I received a cashback of Rs 500 in my Paypal wallet when I did my first transaction. But now when I see, there's no log of receiving any amount from Paypal and Paypal balance is showing 0. I want to know what exactly happened and is the amount really gone?

[sharpiemarker]

@kartikchauhan 

If it did not expire, check this page for information on how to get your cash back (scroll half way down, past the promo deals):

https://www.paypal.com/in/webapps/mpp/online-shopping

Or:

Cashback Voucher

Otherwise, please contact PayPal customer service for assistance:

Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Say "Live Agent" to the automated recording.

Or private message via social media:

Facebook (India): https://www.facebook.com/PayPalIN/

Twitter: @AskPayPal