I need some guidance in shipping an item back to a customer

asand211
Contributor
Contributor

I sold an Apple watch to a customer and shipped it to him.  I did something wrong in wiping the personal info from the watch and when he powered it on the passcode was still required.  He shipped it back to me and I have fixed it.  The issue is he lives in Chile, not the United States. I used Paypal shipping and the address was to a location in Kentucky and it then went to Chile from there.  Now, I need to ship it back to him and do not know exactly how to do that using Paypal shipping.  I would appreciate any information I can get on this.  I don't quite know how the shipping works since it was shipped to an address in the U.S. first before it went to the final destination overseas.  Thank you.

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