reward not being recieved

[yakz]

i tried doing the spend 5gbp on the playstore get 10gbp from paypal but i havent recieved anything yet?

[Paypal_Ashley1]

Hi @yakz, 

Thanks you for taking time out of your day to post within the PayPal Community.

I understand you have experienced issues with a recent promotion on the play store. I know this can be frustrating. In this situation, please refer to the "Terms and Conditions" to ensure all of the criteria were met. Should there be an issue, please reach out to our specialists for help. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message. 

Thanks!
 

[Dariel7]

This also happened to me