IOS app no face id anymore and asks for passkey?

rawsy
New Community Member

Hello,

 

my IOS Paypal app will not use face id anymore and instead wants me to use passkey? i am unable to setup passkey and there are no options for a passkey on the app or on teh paypal website. has face id being disabled in the paypal app now? why am i being asked for a passkey when i cant set a passkey up?

 

many thanks 

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2 REPLIES 2

Mactastic23
Contributor
Contributor

I am wondering the same.

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PayPal_paula
Moderator
Moderator

Hi @rawsy and @Mactastic23 

 

I am sorry to hear that you both are facing this issue. I have checked and there are no reports of this being a technical issue. Have you checked to see if the device you are using needs an update? This can sometimes cause an issue. I would also go to the settings on your device and try switching the face ID option off and back on again to see if that helps. 

 

Please let us know how you get on as it may help other members, 

Paula 

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