Why isn't my pay pal charging shipping and handling to my customers orders?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Why is Pay Pal cart not charging shipping and handling to my customers orders? Not charging sales tax for state residents either?
- Labels:
-
Shipping Label Issues
-
Tax calculator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @BuzzJ,
Welcome to the PayPal Community!
There are a number of possible reasons you are not receiving the buyers address. If you are using PayPal Payments Standards you should be receiving payments by one of the following methods:
- Using a button
- Using a pre-integrated shopping cart
- Using a customised cart
- Button
If a button is created to process payments there is an option to say that you don’t need to collect a buyer’s address.
Here's how to edit a saved button to check this:
- Go to www.paypal.com and log in to your PayPal account.
- Click the Tools icon at the top of the page.
- Select Payment Buttons.
- Click Update.
- Near the button you would like to edit, click Action.
- Click Edit button.
- Go to 'Customise advanced features' and under 'Do you need your customer's shipping address', select 'Yes'.
- Click Save Changes.
- Click Select Code, and then copy and paste the new HTML button code into your website’s code
Pre-integrated shopping cart/ 3rd party shopping cart
If you are using a pre-integrated shopping cart it means that PayPal is automatically in your cart. The address should always be passed on with a pre-integrated shopping cart. You should contact your cart provider to check the details of your cart.
Customised cart
A developer has designed something from the ground up for your business. You should contact your developer to resolve the issue.
I hope this helps and have a lovely day!
Rebecca
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- shipping label in Products & Services Archives
- What's to do if Buyer filed a False case for an order He received, PayPal favors Buyer ? in Security and Fraud Archives
- How Am I Receiving These Payments? in Transactions Archives
- paid invoice ! and then deal in person in Security and Fraud Archives
- Chip Malfunction? in Products & Services Archives