Pay in 3 showing twice

Temp20230621z
New Community Member
I signed up for pay in 3 & when I was returned to the website to complete payment it said payment failed so I restarted & it went through ok. (Used pay in 3 loads & never had a problem until today.) Now I have 2 pay in 3 plans showing for the same amount but only 1 confirmation email for my order off the company I was buying from. Will the duplicate pending transaction disappear or have I been charged twice? The 2 pending transactions are also showing on my bank account as pending.
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PayPal_Ayesha
Moderator
Moderator

Hello @ Temp20230621z,

Welcome to PayPal Community Forum and thank you for posting!
 

I understand your concern about Pay in 4 duplicate payments. When making a purchase with Pay in 4, we’ll conduct a pre-authorization hold on your specified payment method for an amount equal to the initial payment or one-fourth of your total transaction amount. This will show as a pending authorization within your PayPal Account Activity and also at your financial institution. Once you complete your purchase with Pay in 4 and the merchant ships your goods, the pending authorization will be removed and the initial payment will be withdrawn from your specified payment method. If you don’t complete your Pay in 4 transactions, the pending authorization will be automatically voided by PayPal within 72 hours of the pre-authorization hold. Please note, in some instances, your financial institution may take longer to remove the authorization after receiving the void request from PayPal.

Hope this helps
Ayesha


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