Hey! A few weeks ago, I sold a piece of clothing online and I would get paid via Paypal. I put in my paypal mail, but I figured out that that email got deactivated due to inactivity. Can i somehow get that money that was send to the invalid email to my new email? Thanks in Advance
You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either: 1. Pending / Unclaimed with a cancel option. 2. Pending / Unclaimed. 3 Completed.
If its: Pending / Unclaimed with a cancel option.
Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.
Pending / Unclaimed.
If there is no cancel option then the buyer will get their money back automatically 30 days after paying. Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.
Hey kernowlass Thank you for your response! I looked at my Paypal account and there is nothing to be found about the transaction. The only proof that I have of the transaction is on the app which I sold the piece of clothing with. And on the app it says that “The Sale is Complete”. So do you have any advice for solving this kind of problem or do you think my money is gone? Thanks in advance!
Hi kernowlass I’m really sorry for the inconvenience! The thing is that the buyer is anonym, so I wanted to give you some info from my side of the transaction, to see if you can also help me solve my problem that way. I wanted to mention this in my reply but it seems like I forgot. I have contacted the customer service of the app, to reach out to the buyer. I am now just waiting for a response. Thanks for your help up until now!
