My refunds aren't showing up on my paypal balance

portalplayer
New Community Member

I made 2 ebay purchases recently and got scammed both times. they both issued refunds about 2-3 days ago. I received emails saying they issued them.. but they aren't showing up on my paypal balance or my bank accounts. What's going on?

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1 REPLY 1

PayPal_Donna
Moderator
Moderator

Hello portalplayer,

 

Welcome to the PayPal community and thank you for your post.

 

A refund goes back to the funding source that was used to make the payment. The usual timeframe is 5-7 days, and if the payment was made using a credit card, it can take up to 30 days depending on your credit card issuer.

 

-Donna

 

 

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