Money not coming through from Depop due to unverified account

Akkora
New Community Member
Hi all, I recently set up an account on the selling app ‘Depop’, and was prompted to set up a Paypal account too in order to buy and sell. I did this, but they did not inform me that I needed to verify my Paypal account, so I didn’t. I purchased a few things through the unverified Paypal account and it went fine, the money went out of my debit card which I linked to Paypal as it should. However, over the past few days I have sold 5 items to 5 different buyers, and the money from them did not go into my Paypal account (they definitely payed and the money came out of their accounts). I looked into this a little and saw it may be because my Paypal account was unverified, so I verified it earlier this morning. However, the money still has not come through. Will the money eventually come through now seeing as my account has been verified, or will I never get the money as I sold before I verified my account? I’m a bit stressed as it was quite a lot of money! Thank you in advance for your help
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2 REPLIES 2

PayPal_DavidR
Moderator
Moderator

Hi there,

 

Welcome to the PayPal Community.

 

Even with an unverified PayPal account the funds should have still come through. Please double check with Depop to ensure you have the correct email address registered with them as it needs to be the same as whats on your PayPal account.

 

-David R

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chessmarshall
New Community Member

I can see that this was a year ago, if you don't mind me asking, did you get it sorted and if so how?? thank you.

 

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