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Money never received from PayPal

noahginge1
New Community Member

Money never received from PayPal

I revived a refund from someone on depop, and i got an email form paypal saying the money was pending in my account. This was not the case, as it did not show up on my app. I thought this was a glitch however i never received the money (£17). I have been struggling to find a way to report this to paypal, which is annoying as it is their mistake, not the person who refunded me. I know this because i have an email from paypal saying that the money was pending even though it isn’t. How do i get this money from PayPal? How do i report this issue?