Is this a scam email?

[Codya93]

I received a random email today from PayPal and I’m not sure if it’s a scam. I never purchased anything and we don’t even have iTunes on our computer. it says 

“

Dear Customer, You sent a payment of $23.99 CAD to iTunes and App Store It may take a few moments for this transaction to appear in the Recent Activity list in your Account Overview. Merchant iTunes and App Store Instructions to merchant You haven't entered any instructions.     Description Unit price Qty Amount   $23.99 CAD 1 $23.99 CAD Subtotal $23.99 CAD Total $23.99 CAD Payment $23.99 CAD     Cancel Purchase This email was sent to you for the ongoing support and maintenance of your account. To manage your communication preferences.

[kernowlass]

@Codya93 

Its a spoof, NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity