telling me to add a payment method when i already have 2

rhui333
New Community Member

Annotation 2020-04-10 201712.png

hello. i am trying to pay someone and it is telling me i need to add a payment option. i already added it and it still takes me back to this screen. i am in the us making a payment in the us and this is very frustrating

 

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1 REPLY 1

_Joseph_
PayPal Employee
PayPal Employee

@rhui333 

 

When you added your bank account and credit or debit card to your PayPal account, we ask you to confirm your bank account or card to verify you're the owner. To confirm bank account and debit or credit card check below article for further details:

 

How to confirm bank account:

https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-my-bank-account-faq3045?app=searchAutoC...

 

How to confirm Debit or Credit card:

https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-my-debit-or-credit-card-faq1565?app=sea...

 

Hope this helps. Stay safe. Kudos & solved are greatly appreciated.

 

 

 

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