received payment on my account got cancelled after 21 days and returned to sender

Angelina1000
New Community Member

I figured out that I have to claim the payment manually.

My question Nr.1 : can I change the settings that the future payments get accepted automatically?

My question Nr.2: can the sender resend me the amount immediately or is there a restricted time of sending the same amount from the same sender?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Angelina1000 

 

Normally you only have to claim....

 

1. the first payment you receive.

2. a payment in a currency that you don't yet hold as a receiving currency.

3. if its unclaimed with a cancel option on the buyers end then you have either provided an email address with a spelling error OR the email address is unverified.

 

They can send again immediately as long as they have the required funds as cancelled payments can take a while to return back to the buyers funding source. 


Advice is voluntary.
Kudos / Solution appreciated.
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