payment issue

TonyAnthony1
New Community Member

Hi There,

I placed an order with Apple fifteen days ago. Unfortunately my card registered in paypal was stolen and I changed it with a new one. Afterwards, I registered it in Paypal. Yesterday I received an email from Apple that they attempted to process my order, but have encountered an authorisation issue.

Please, give me some information what could be this issue ?

 

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@TonyAnthony1 



What does it say next to the transaction in your Paypal account?

1. Pending (with a clearance date)
2. Pending/Unclaimed with a cancel option.
3. Pending/Unclaimed withOUT a cancel option.
4. Payment or Sent.
5. Pending/Uncleared with a clearance date.
6. Pending awaiting authorisation.


Advice is voluntary.
Kudos / Solution appreciated.
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