no access to email

[teacherkatiem]

hello! i sent a payment to an old email address; the payee no longer has access to that paypal account, which is needed to refund the payment. suggestions?

[kernowlass]

@teacherkatiem

What does it say next to the transaction in your Paypal account?

1. Pending / Unclaimed.
2. Pending / Unclaimed with a cancel option.
3. Completed / Sent.