cancelling a payment

[nicsticks]

hi, i was given an email address incorrectly to send a payment over so ive accidentally sent a stranger £15. the payment has gone through so i cant cancel it but ive tried emailling the person and the email keeps getting returned as it says the address isnt working. What can i do? i cant seem to be able to request a refund and i cant get in touch with the person, please help!

[kernowlass]

@nicsticks 

What does it say next to the transaction in your Paypal account?

1. Pending / Unclaimed.
2. Pending / Unclaimed with a cancel option.
3. Completed / Sent.

Secondly how did you FUND the paypal payment ie which funding source.

Lastly which paypal option did you use to SEND the funds.

[nicsticks]

Hi, I paid with funds in my account, via friends and family. It says the payment is sent/completed. I’m not sure why I can’t email the address on the account 😕

[kernowlass]

@nicsticks 

Unless they voluntarily refund it then sadly there is nothing you can do to get it back again.

BUT why not phone customer services, and ask them to reach out to the other party (as they must have a paypal account for it to complete) and then the other party may respond, good luck.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.