automatic payment setup askes for card detail although these are already set up

davidws
New Community Member

Hi, I'm trying to use PayPal to set up an automatic payment. Instead of accepting payment as usual PayPal askes for my card details although my usual card is clearly defined and used in one-off transactions. This may be linked to a problem I have had for some time where PayPay has stopped paying automatic payments that it has paid before. The payees all say that they have asked PayPal for the payment and PayPal say that none of them have ever arrived so I have been at an impasse. I thought that this additional information may help if they have the same root cause.

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