Your recipient should have the money by April 15, 2020

[guppy512]

I just made a good and service payment to a seller on April 13, 2020. I don't know what happen but the seller asked me to confirm the receipt. I never got this problem before and the seller sent the picture said that "We're taking a closer look at this payment. It's required for some payment and normally takes up to 24 hours. Don't ship until we tell you it's ok." Then tomorrow the seller told me nothing was appeared in his balance so I re-check the payment info and found out it's got a ! "Your recipient should have the money by April 15, 2020". Can someone tell me what's going on here? 

[Julz07]

Hi @guppy512 ,

Hope everything is well.

We apologize for the delay.

If your payment is showing completed in your end this link will be on the seller point of view.

Kindly clink the link for better understanding.

Why is my payment on hold and when will it be available? 

Hope this will give you peace of mind.

Keep safe.

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