Why was my payment split?

su3dotparris
New Community Member

Why was my $50 payment split $10.28 from my credit card and the balance from my PayPal account? It was all supposed to come out of my credit card.

Login to Me Too
1 REPLY 1

Julz07
PayPal Employee
PayPal Employee

Hi @su3dotparris ,

 

Hope everything is well despite of the pandemic that we are all going through right now.

It's probably because your preferred funding source is your paypal balance and since your balance doesn't have the exact amount of the item that you are purchasing what our system did is it collected the remainder from your credit card to complete the purchase amount.

Here's a link on how to change your preferred funding source.

What is my preferred payment method and how can I change it? 

 

I hope i was able to assist you on your concern. Thank you for your patience and keep safe!

**** If you find my post very helpful enrich the community by giving kudos and accepting it as a solution. ******

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.