Where’s my money?

[Shavantesimms]

Hello! So a friend recently sent me funds which I accepted through my bank account however, my bank account was still being confirmed. PayPal sent me an email saying they weren’t able to confirm my bank and they’re gonna remove it. So I’m wondering what happened to the money. When I look at my activity the transaction of me adding the money to my bank went from saying ‘pending’ to saying ‘completed’. What did PayPal do with the funds? Am I able to accept the money onto a card instead since PayPal removed the bank account?

[PayPal_Olivia]

Hi @Shavantesimms,

I'm sorry to hear that funds that were headed to a bank account are not yet showing in your bank account. If there was a problem with your bank account causing the bank account to need to be removed, it's possible that the bank refused the withdrawal and the funds are in transit back to your PayPal account. Once it's back in your balance, it could be transferred using one of the withdrawal methods listed in your account. If the funds are missing for 14 days or more, please contact PayPal customer service to request a trace.

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

I hope this helps!

Olivia