Unclaimed Payment

LoisLanesBeauty
Contributor
Contributor

Hi, 

A costumer made a purchase from my website( set up thought wix) and paid through PayPal I have yet to receive my payment and the status states that it is unclaimed.  I have already shipped her item and its been delivered for at least three days now. She placed her order on the 31st of Dec. and the item was shipped on the 5th of Jan. and still no money had been released to my account. 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@LoisLanesBeauty 

 

Unclaimed either means you have not accepted the first payment into your account OR your email address is unverified OR you have an error with the email address that the buyer is paying to ie typo or spelling error.


Advice is voluntary.
Kudos / Solution appreciated.
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PhilPsych
New Community Member

Did this ever get resolved? Having the same problem now with Wix and PayPal! If so, how did you get this resolved?

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