Requesting Refund due to item not recieved

[Dontar]

Alice and Hatter LLC advertised on facebook selling consoles and handhelds at large discount, there was no bad comments and since the purchase went through paypal I thought it was legit. the money was taken from my account yet I recieved no item or confirmation mail that item was sent

this happened back in Jun 8, 2020 08:30:06 PDT

I payed using Guest Checkout with my Fifth Third Express Card

the website given on the reciept was fake and the website I used to make the purchase no longer exists

Receipt No: 4448-6356-2715-4532
Please keep this receipt number for future reference. You'll need it if you contact customer service at Alice and Hatter LLC or PayPal.

Invoice ID:15916300116632327393955

posting here because the invoice isnt on this account because I didnt have this account at the time and used guest checkout (which I did often when buying virtual currency and items for a minecraft server buycraft) 

[kernowlass]

@Dontar 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.