Refunded money still haven't credited to my debit card.

[hitagg009]

I made a transaction using Paypal and the order had been cancelled. I received a refund to my Paypal and it shows that "Refunded to MasterCard". But when I checked bank statements, I found no refund to my card. Neither the refunded money is present on PayPal account nor in my bank account. So where is my refunded money?

[PayPal_Cristina]

Hi hitagg009,

Thank you for your post and welcome to our Community Help Forum!

In general, when a refund has been issued, the money will go back to the original funding source. If your payment came from your card, it will be refunded to that card. Depending on your card issuer, it may take up to 30 days to complete a refund. If your payment came from your bank account, it will be refunded to that bank account. If your payment cane from your PayPal balance, it will be refunded to your PayPal balance.

If you need further clarification, please contact us by clicking 'Help & Contact' at the bottom of the PayPal homepage. You may reach out to us on Facebook or Twitter so that we can look into this further.

I hope this helps.

Cristina