Refund

[Aaron5285]

Hello I tried to buy some trainers from the USA, paid by PayPal had a confirmed email from PayPal saying i paid but it isn’t showing anywhere on PayPal however it has gone from my bank account and I want a refund can any one help

[kernowlass]

@Aaron5285 

Did you log in to your paypal account to pay OR did you pay as a guest buyer via a card?

If its the latter then.............

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.

However the phone lines for customer services aren't up at the moment so you can try emailing or live chat but may have to wait till they are available again or go down the card route?