Refund dispeared on Paypal, no activity, no offical reply, Help!

shopingZ
New Community Member

Hey there, I used PayPal for shopping 25 March, later the seller has cancelled the order because I made a mistake in the bill address. The seller claimed that they didn't charge any money, the transaction with PayPal didn't happen. But it's been 2 weeks now, I haven't received refunds and the activity doesn't show this transaction. I sent several messages but always get machine answer.

Please help!  How can I check the status of this refund? 
 
 
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@shopingZ 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).


Advice is voluntary.
Kudos / Solution appreciated.
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