I went to the resolution center seeking a refund. It was denied because it was a "previous authorization". I am upset because my request was blown off with the simple explanation it was a previuous authorization. PP stopped any further withdrawals; however, I am still out the money taken. It is upsetting because I contacted the "seller" twice requesting information as to what was the product, what was the authorization, etc. In both cases I received no reply OR acknowledgement of my communication. My requests were sent to the address in the space allowed for CS communication. It seems that PP believes that any preauthorization is correct; therefore, no refund. I believe I should be happy that I will not lose any further money; however, I would still like to know what it is I spent the funds on.
Am I being unreasonable given that I made two, not one, concerted effort to resolve this without PP involvement?
