Hi there,
We are having an issue with how Paypal/Quickbooks integrate and we are not sure which platform to look for the answer. I will describe the refund process on PayPal and our Bank.
1. When we issue a refund to a customer, the money is withdrawn from our Bank.
2. PayPal then issues the refund (i.e. the money leaves our PayPal account), and it is recorded as a negative transaction.
3. In the refund within PayPal, there is a note in each refund transaction that says the "Source of funds: Bank".
However, the transactions are recorded differently in Quickbooks:
1. Our bank sees a withdrawal out of the account and into PayPal.
2. PayPal then shows a deposit of the money into the account, the source being our bank.
3. However, Quickbooks does not show that money *leaving* the PayPal account to the customer as a refund.
Hopefully this makes sense. We've noticed that all these occur via "eCheck". Basically, Quickbooks does not have a transaction for the refund leaving the PayPal account. They only record the transfer from our Bank into PayPal, but not that money ever leaving as a refund. It seems that the refund transaction is not being recorded, despite it being present within the actual PayPal account.
