Question regarding payment thats isn't shown on my activity board

benbr
New Community Member

I've made an order 20 days ago.

 

I received a receipt to my mail, but the order isn't shown on my personal area on Paypal.

For that reason I can't check the status of my order, and can't do any acytion regarding that situtation as I have to choose a specific payment,

 

Please help, thanks in advance.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@benbr 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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