Problem with paypall balance

sejadm12
Contributor
Contributor

Hi mans. 
I have problem with paypall balance. 
I have paid one transaction 15.01., this transaction is payed by my paypall account with my linked card on paypall. 
On 16.01 i have refund this transaction from this online sell store. 
Where is my money now after refund, i cant see money on paypall balance and i cant see money on my credit card. 
When this money will be on my paypall account or my credit card? 
And where i can found this money, on my card or on my paypall account?

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1 REPLY 1

PayPal_Intars
Moderator
Moderator

Hi sejadm12,

Welcome to the community forum and thanks for posting.

If you originally paid with a credit or debit card, then that money would be refunded back to your card. It can take your card issuer up to 30 days to post that credit back to your account. You can find more about how refunds are credited here https://www.paypal.com/ba/smarthelp/article/where-is-my-refund-faq1212.

I hope this helps,

Intars

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