Prepaid onevanilla visa card not working

vGerg
Contributor
Contributor

When I enter all of the information in it says

"Your card was declined by the issuing bank. Please try a different card or contact your card issuer with questions."

 

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1 REPLY 1

PayPal_Cristina
Moderator
Moderator

Hi @vGerg,

 

Thank you for your post and welcome to our Community Help Forum!

 

I am sorry about your issue. To help protect your account, PayPal uses a complex screening process for card payments. This helps prevent lost or stolen cards from being used in our system. On rare occasions, the screening process affects valid cards. A card might also be declined if:


- The card issuer is having technical problems that prevent authorisation of a transaction.


- The card issuer sees a charge that doesn’t fit your normal spending patterns and blocks the transaction to protect you.


- You’ve inadvertently exceeded the limit on your card.

 

You may:

 

- Contact your card issuer directly. Ask why your card was declined, and whether you can still use it.

 

- You can link your bank account to your PayPal account in just a few minutes. The merchant never sees your financial or other personal information.

 

- Add a different card to your PayPal account.
 

Please contact us by clicking 'Help & Contact' at the bottom of the PayPal homepage so that we can look into this further. You may reach out to us on Facebook or Twitter.

 

I hope this helps.

 

Cristina

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