Pre-authorisation pending, but no confirmation from PayPal or merchant?
Kw03L
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Sep-08-2021
02:36 PM
Hi. I tried to purchase through the Thomas Sabo website, and the only way I could pay was through PayPal, which i have not done before. Set up all like normal and paid via PayPal, once i clicked continue after selecting my card etc, it took me back to the website where i went to finish/confirm my order. But for whatever reason, the page wouldnt move on, i tried again and it just stayed on the same page. So i logged onto my bank account, and the transaction is now pending out of my account. However, i havent recieved any confirmation email from either PayPal or Thomas Sabo to say anything has gone through, It simply says its pending. So now i am panicking as i cant afford to have the money just taken, and i want the money back in my account asap or some sort of confirmation it has gone through. I’ve read the pre-authorisation can be dropped in a week or so? Does this mean the money will go back into my account then? Any advice???
Labels:
- Labels:
-
Making a payment
-
Refunds
0 REPLIES 0

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Fraud-fake address / a valid tracking # in Disputes and Limitations Archives
- Paypal favored subway in dispute where I got **bleep** over by their terrible website? in Disputes and Limitations Archives
- Paypal closed my claim automatically saying I’m not under buyer protection in Disputes and Limitations Archives
- Corelle Outlet Fraud in Disputes and Limitations Archives