Hi @Laurenmac99
Thank you for reaching PayPal.
Im sorry you were not able to access the money right away. There are several reasons why money will be put on hold, please see below article.
https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987
You may want to check with the sender how it was sent, if it is as friends and family or goods and service. For goods and services kindly ask the sender to follow the steps on the link below.
https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176?app=searchAu...
If you find this helpful, kindly enrich the community by giving a kudos or accept it as a solution. Thanks and stay safe!
