Hi @Chrisbiggun
Thanks for reaching the community for this concern. If you are expecting for a payment, please validate to the sender, what email address or phone number they use in sending the sending. It should be the email address or phone number associated to your Paypal account. Its also important to check your "Activity" for all payment statuses. Please check if your email address is already verified. Might be its still unconfirmed, that is why payment is not showing completed.
Use these links for further help:
How do I check the status of a payment?
How do I confirm my email address?
Hope these will help. Stay safe always.
