Payment refused debited anyway?

[Alastair111]

Hi, I made a payment to a seller which was "refused" because it was in the incorrect currency, since then the money has been taken from my bank anyway. The payment has a line through it and states refused- money sent Where has my money gone?

[kernowlass · Accepted solution]

@Alastair111 

When you cancel a payment or its refused those funds can't do a u-turn > they have to process through to paypal who will then either return them to your funding source (if you paid with a debit or credit card), or credit your paypal balance (if it was funded from your balance or instant bank transfer), but that takes a few days and sometimes up to a week.