Payment on hold

[akakortel]

Is anyone else payment on hold from depositing onto their accounts?

[JeSs3311]

I Have a refund that is on hold and not released to my bank yet And I can’t Get in touch with anyone from PayPal

[MichaelDj12]

Hi, 

@JeSs3311 

All refunds will be sent back to the payment method of your original payment. Money should be refunded in the currency you originally selected. If we're unable to refund you in the original currency, or your primary currency, you'll be refunded in US dollars (USD).

If you paid with your:

• Credit card (including PayPal Credit): your refund will go to your credit card. It may take up to 30 days for the refund amount to appear on your card statement. If the card was canceled or you paid with a prepaid card, contact the card issuer to access your refund. The money will still be sent to this card account.
• Bank account: your refund will initially go back to the PayPal balance before being auto swept back to the original funding source (bank). It may take up to 5 business days for the refund amount to appear on your bank account. If a refund is issued shortly after you paid, we'll try to cancel the transaction so you're never charged. If we're unable to cancel the transaction, the refund will be processed and sent to your bank account.
• PayPal Cash or PayPal Cash Plus balance: your refund will go to your PayPal Cash or PayPal Cash Plus balance on the same day the refund was processed.
• PayPal Cash or PayPal Cash Plus balance + credit card: your refund will go to both your PayPal Cash or PayPal Cash Plus balance and credit card. The refund to the balance will happen the same day it's processed; the refund to the card may take up to 30 days. 
• Debit card: your refund will go to your debit card. It may take up to 30 days for the refund amount to appear on your card statement. If the refund can't be applied to your debit card, it'll be sent to your PayPal account.  

If you don’t have a PayPal Cash or PayPal Cash Plus account and you receive a refund for a payment sent with a bank account, you’ll have two options:

• Set up a PayPal Cash or PayPal Cash Plus account to keep the money in the balance
• Withdraw the money to the bank account

https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212?app=searchAutoComplete

[MichaelDj12]

Hi, 

@akakortel 

Withdrawals/deposit can take up to 72 hrs to complete through the PayPal system. Generally they will complete within 1 business day and it will be within 30 minutes if you choose one of the instant withdrawal channels, however we will occasionally hold a withdrawal for further review. To provide one of the safest online payment services, our internal security system reviews every transaction before it's released.

This type of review can happen for various reasons. For example, you may have received a higher-than-usual amount of money into your account, you may be logging in from an unsecure network or you may have made changes to your account Settings recently.

Once our review has finished, your withdrawal will show as ‘completed’ and will be processed to your card or bank account as long as the review did not turn up any issues. Withdrawals to bank accounts can take 3 to 5 working days.

https://www.paypal.com/us/smarthelp/article/why-is-my-withdrawal-from-paypal-on-hold-faq3334?app=sea...