Payment didn’t go through

GeraldoC
New Community Member
Hi guys need some advice I recently tried to pay for Disney + but it said my card wasn’t authorized for some reason and requested I use a different card. However after 2 attempts they deducted the money from my account and yet my account isn’t active for Disney + stating the payment didn’t go through. On my PayPal app i have 2 notifications stating my payment to Disney + is pending and should appear in my statement in a couple of days. What does this mean?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@GeraldoC 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.



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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@GeraldoC 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.



Advice is voluntary.
Kudos / Solution appreciated.
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