Old account access trouble

[Starangel3]

My son has sent money from Facebook. Little did i know, it was linked to an old account. I do not have access to the password, phone, nor remb questions. What can i do to fix this. To get the money on my new active account?

[jpcastel82]

Hi @Starangel3 

Thanks for reaching the community for this concern. 

Sorry to hear that you are unable to access that old account. Since our phone lines are not accessible at the moment
due to the worldwide pandemic crisis, we have an available chat support option
that can help you on that problem. Just login on your Paypal account, go to
Message Center. Then choose the option for Chat. Our friendly customer support
teammates are willing to assist you.

Stay safe always.