New seller with concern about payments

terminalvertigo
Contributor
Contributor

Hello,

 

I am buying an item from another Paypal user who has just signed up for an account.

 

He is concerned that once i send him the money, I would have the ability to recall the money, since his account requires him to wait the 21 days, or have proof of shipping/delivery.

 

I am trying to get confirmation that this is not the case, and that he has nothing to worry about in that regard.

Thanks!

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2 REPLIES 2

Julz07
PayPal Employee
PayPal Employee

Hi @terminalvertigo ,

 

Hope everything is well.

Why is my payment on hold or unavailable? 

The actions and timeframes below are for PayPal holds:

  • Print shipping label with PayPal: Print USPS or UPS shipping label on the PayPal website and we’ll update the tracking information for you. The hold will be released ONE DAY after delivery of your product.
  • Add Tracking: Upload the tracking number/information of one of PayPal's supported carriers (see below). The hold will be released ONE DAY after delivery of your product.
  • Buyer Confirmation: If your payment is held, your buyer will have the option to confirm that they received the item. This option is only available if they paid for the item with their PayPal account. They'll also receive an email once you upload tracking/print shipping label. The hold will be released IMMEDIATELY after buyer confirms delivery of your product.

Hope this will give you a better understanding about the issue.

Keep safe.

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hi_a
PayPal Employee
PayPal Employee

Hi @terminalvertigo 

After a payment is sent it cannot be canceled.
When a seller receives a commercial payment, payment may be held for 21 days. The money is his.

To know more about options to have funds released quicker please have a look here.

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