My Refund went missing

[mariaoup]

I received a refund from Discord. PayPal automatically tried to return the money to my bank account. The money FAILED to transfer to my bank account and I cannot file a claim on the resolution center - the money is just gone. 

What can I do?

I tried doing the Contact Us thing but I get an error for it when I hit send message....

[RAVINDRAKUMARNA]

MY INVOICES//DRAFTS//CHEQUES**ARE HELD UP PAYMENTS. SINCE 20 01//20 TILL TODAY**REQUESTS TAKE ACTION IMMEADITELY TO TRANSICATE SITUATION SERIOUS

[mariaoup]

What do you mean?

[kernowlass]

@mariaoup 

Are you sure it failed only....

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

If it did fail then it should bounce back to your paypal account balance, allow 14 days and if no show contact customer services for a trace.