I didn't receive my fund

amany1992
Contributor
Contributor

On 24 July I have sent a payment and PayPal has been withdrawn the amount from my Visa, yesterday I canceled the payment but I didn’t receive my fund. Although it appears in my PayPal activity that money is refunded! I contacted my bank but they told me the money does not appear in my account! So what’s the problem?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@amany1992 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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amany1992
Contributor
Contributor

Last week I did the same and the money return back to my card immediately after I canceled! but I don't know what happened this time and Paypal didn't reply to me till now 😞

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