How to Cancel "Enhanced Recurring Payments package"

sarahinbali27
New Community Member

I received an email from paypal official saying "Thanks for purchasing the Enhanced Recurring Payments package"

 

I do not want this. I want to cancel. I did not agree to any "purchase". I must have clicked something without realising what i was doing. None of the links in the email go anywhere helpful - only to log in, I log in, and then i'm back to square one again. Or to the community posts, where people have shared some links and support but all of it is redundant. 

 

A google search comes up with nothing. Even a paypal search comes up with nothing!!!

 

How do i speak directly to paypal support? I refuse to be charged for this!!!!!!

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@sarahinbali27 

 

Click through the top menus to see if there’s a “Get Paid...” menu item.


Kudos & Solved are greatly appreciated. 🙂

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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@sarahinbali27 

 

Try if these steps work:

 

Here's how to cancel your Enhanced Recurring Payment billing agreement with PayPal:

  1. Go to Tools. (Or the “Get Paid..” menu item from the top menu)
  2. Click Get paid and then Recurring Payments.
  3. Click Cancel Enhanced Recurring Payments on the right of the page.

Please note that you’ll still be able to accept payments from customers who are already enrolled, but future sign-ups to these plans won’t be accepted.


Kudos & Solved are greatly appreciated. 🙂
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sarahinbali27
New Community Member

I cannot even find "tools" - it's nowhere

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Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@sarahinbali27 

 

Click through the top menus to see if there’s a “Get Paid...” menu item.


Kudos & Solved are greatly appreciated. 🙂
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