Help!

Jkrisna
Contributor
Contributor
I called Louis Vuitton canada inc to cancel all my orders. THEY TOLD ME THAT ALL ORDERS ARE INCOMPLETE SO IT IS NOT PROCESSED AND CANCELED. When do I get my money back to my visa debit card? Paypal took $1657.50 and how long does it take for paypal to return my money into my VISA DEBIT CARD?
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3 REPLIES 3

PayPal_Chiara
Moderator
Moderator

Hi @Jkrisna,

Welcome to our Community!

 

If the order was never  accepted from the seller, we may have not charged the amount.

The card issuer, however,  may have reserved the amount on the card, with an authorization. 
Once the authorization is voided from the merchant , it is up to the card issuer to release the amount on the card, it may take few days, depends from the issuer.

In case the order was not cancelled from the seller, the authorization will expire after some time, the time frame depends from the card issuer. 

 

I hope this may be helpful on the resolution of your issue.
Molli90

 

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Jkrisna
Contributor
Contributor
Thank you for responding @PayPal_Chiara my card issuer did infact said that paypal charged me $1657.60 I have called the seller and they said they never processed it. So that means my money is with paypal atm.
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_Joseph_
PayPal Employee
PayPal Employee

@Jkrisna 

 

A pending payment is automatically canceled if the recipient doesn’t claim or accept it within 30 days. Don't worry rest assured that if the seller cancelled the order or did not processed the order the money that was taken out from card will be refunded to the original funding source still. Check below article for the refund process:


https://www.paypal.com/ca/smarthelp/article/where-is-my-refund-faq1212?app=searchAutoComplete

 

If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.

 

 

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