Help!!

[autumnrussell4]

I sent money to someone & they haven’t received it because I accidentally sent it in the wrong way & I don’t know how to get it back or make sure they receive it??

[PneumaPsyche]

Good day to you @autumnrussell4,

Thank you for using community forum. I'm sorry about your previous transaction.

If the status of the payment shows completed, you can not cancel it anymore. You can only cancel a pending payment that has a "Cancel" link next to it in your Activity. These payments will be in the "Unclaimed" status, meaning that the recipient hasn't received or accepted it.

You won't be able to cancel a pending payment that doesn't have a "Cancel" link. In this case, you may try to contact the recipient/seller to make other arrangements.

Here's how to cancel a pending payment:

1. On the Activity page, locate the pending payment.
2. Click Cancel.
3. On the next page, click Cancel Payment.

I hope this helps.
We really appreciate your patience.
Keep safe.

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